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Café Demetz

Ortisei centre


Credits - Website information

Owner and operator of the website

Café Demetz SAS di Franzelin Helmuth & Co.
via Rezia 44, IT-39046 Ortisei in Val Gardena
VAT-Number: 01587830215
E-Mail: info@cafedemetz.com

Concept, design and programming

WEB2NET - IT Solutions for your Business
Via Val d'Anna 1 - 39046 Ortisei di Val Gardena (BZ)
South Tyrol - Dolomites
V.A.T Nr.: IT02392100216

Phone: +39 0471 797139
FAX: +39 0471 797139

E-mail: info@web2net.it
PEC: web2net@gardenapec.it
Internet: www.web2net.it

Authors of the content

Texts: Café Demetz, WEB2NET
Images and fotos: Café Demetz, WEB2NET
Graphics and layout: WEB2NET
Scripts: WEB2NET

© Originator and Trademark copyright

The entire content; graphic layout, images, texts, audio video files, graphic elements and logo of this website are protected by copyright and cannot be reproduced or used in other printed, electronic or computerized publications without the express permission of the authors.

Content and links

Although we have carefully checked the content of this website, and the information provided on it, we offer no guarantee, and take no responsibility for its completeness and accuracy. We retain the right to update, amend, and add to the existing information, without prior warning. We take no responsibility for the content of external links. The sites to which we offer links are exclusively the responsibility of those providing them.

Platform of the EU Commission regarding online dispute resolution

In addition to the possibility of contacting us directly and to settle your disputes in this way, the European Commission has prepared a specific platform for the online resolution of disputes at the following link:


Legal validity

If parts or individual formulations of this text do not correspond, no longer correspond or do not fully correspond to the current legal situation, the content and validity of the other parts of the document remain unchanged. No right or contract comes from the use of the website.

Privacy Policy

Information about the processing of personal data - EU Regulation 679/2016 on the protection of personal data GDPR.

This information page aims to clarify the practices we have adopted regarding the processing of personal data. We recommend to read carefully.

In compliance with the regulation of the European Union 679/2016 concerning the protection of personal data, we provide the necessary information regarding the processing of personal data acquired through the consultation of the website. The information is valid only for this website, the data controller is not responsible for the data entered and cookies installed by other sites that may be consulted via hyperlinks (link). The owner is not to be considered in any way responsible for third party websites.

The information is also based on the recommendation number 2/2001 that the European authorities for personal data protection, gathered in the group established by Article 29 of Directive number 95/46 / EC, adopted on May 17, 2001 to identify certain minimum requirements for the online collection of personal data, and, in particular, the methods, timing and nature of the information that the data controllers must provide to users when they connect to web pages, regardless of the purposes of the connection.

The information is also based on the provisions of Directive 2002/58/EC, as updated by Directive 2009/136/EC, concerning cookies, and the provision of the guarantor for the protection of personal data "Identification of the simplified procedures for the information and the acquisition of consent for the use of cookies" of 8 May 2014.

Data controller

The data controller of this website / web application is identified in the person of the owner and legal representative of the company:

Cafe Demetz KG des Franzelin Helmuth & Co
Via Rezia 44
E-Mail: info@cafedemetz.com

Types of processed data

Collection of navigation data

When browsing the website by users, log files are saved in which the following information can be stored automatically: date and time of visit, information and parameters concerning the client and the browser, IP address, host name of internet service provider, referral (page of origin), country of origin, language, number of clicks and pages visited. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check the correct functioning of the information system and of the website. None of this information is related to the physical person / user of the site, and does not in any way allow identification. The data collected by the site during its operation are used exclusively for the purposes indicated above. The data may be provided to third parties if this is necessary for the provision of a specific service requested by the user, or for the performance of security checks or optimization of the site or upon request by the judicial authority and only in cases provided for by law.

Voluntary data provided by the user

The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site, the compilation and insertion of data in the contact forms (forms, request forms, quotation request forms, comments, guest books, etc.) and / or the newsletter subscription forms present on the site involves the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data entered. Specific summary information can be reported or displayed on the pages of the site for particular services on request. The data will be processed according to the methods indicated in the following document for the purpose of providing the services and / or answers to the requests received. In the event that the negotiation is concluded positively and / or negatively, the collected data will be destroyed and in no case disclosed to third parties.


For data acquired from our site by cookies, refer to the specific "Cookies" section of this document.

Places of processing of personal data

The data will be processed by the data controller at its registered office, operational headquarters and / or at the datacenter where the website resides. The web hosting, web server / IT infrastructure is made available by the web service provider, who can process the data on behalf of the owner and acts in accordance with European standards.

Purposes of processing personal data

Personal data voluntarily provided by the user will be processed, up to his / her opposition, for the following purposes:

  • Use of the website and related IT systems
  • Manage contact requests received through the forms (contact forms, booking forms, request forms, etc.) on the site, with the sending of the requested information
  • Supply of ordered products / services and fulfillment of contractual obligations
  • Compliance with legal obligations and regulations
  • Management of relationships with customers (management of reservations, issue of invoices, estimates). For the purposes of the application of the provisions regarding the protection of personal data, the processing performed for administrative-accounting purposes are those related to the performance of organizational, administrative, financial and accounting activities, regardless of the nature of the data processed. In particular, these objectives are pursued by internal organizational activities, those functional for the fulfillment of contractual and pre-contractual obligations, and information activities.
  • Receipt of applications by staff from (work with us)
  • Registration and sending of newsletters and e-mail communications in case the user has made specific request in the application form
  • All company activities generally related to the existing relationship. Activities necessary for the provision of the requested services

Any additional purposes (for example, but not limited to marketing purposes or communication of personal data to companies with which we have a partnership for their own marketing purposes) will be subject to an explicit and motivated request and a specific and optional consent. The provision of data and consent to processing are necessary to follow up on requests; consent to the processing for further purposes is optional.

For the data acquired through cookies, please refer to the dedicated Cookie section.

Processing methods and data retention times

Personal data are processed using automated computer tools, potential forms on paper and paper processing are not excluded. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access. The data are processed for the time necessary to perform the service requested by the user, or required by the purposes described in this document. The user can always, at any time, request the interruption of treatment or the deletion and / or limitation of data.

Communication and diffusion

The data object of the treatment will not be communicated or disclosed to third parties, without specific and optional consent expressed by the interested party. The scope of communication of the data is limited exclusively to the subjects competent for the fulfillment of the commercial operations and the observance of legal obligations. They can therefore be communicated to third parties belonging to the following categories: subjects that provide services for the management of the information system, studies or companies in the context of assistance and advice, administrations, public bodies and competent authorities, for the fulfillment of legal obligations and / or provisions of public bodies. In any case, only the data necessary and relevant to the purposes of the processing to which they determine the storage period will be disclosed to the aforementioned parties.

Optional personal data

Excluding navigation data, the user is free to: provide the personal data necessary to complete the forms (form) on the website; subscribe to the newsletter service, sending e-mail. The not providing of that data may result in the non-provision of services by the site and by the owner.

Duration of retention of personal data

Your personal data will be kept for 5 years in case of candidatures; as regards requests for information entered through appropriate forms, they will be kept for the time necessary to process the request and / or until the commercial relationship is concluded.

Rights of the involved parties, rectification, cancellation and revocation of consent

Cafe Demetz KG des Franzelin Helmuth & Co
Via Rezia 44
E-Mail: info@cafedemetz.com

The privacy of minors

Our website is aimed at a general public and does not offer services for children. If we discover that a minor has provided us with personal data without the permission of the parents or guardian, we will immediately delete this information.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page by referring to the last modification date indicated at the bottom. The use of the site after the publication of the changes will constitute acceptance of the same.

Transfer of data to non-EU countries

This site may share some of the data collected with services located outside the European Union area. In particular with Google, Facebook, Add This and Microsoft through social plugins and the Google Analytics service. The transfer is authorized on the basis of specific decisions of the European Union and the Guarantor for the protection of personal data, in particular Decision 1250/2016 (Privacy Shield - here the information page of the Italian Data Protection Authority), for which no further consent is required. The companies mentioned above guarantee their adherence to the Privacy Shield.

Cookie Policy

Information about the cookies used on the website

In accordance with the provisions of the provision of the Guarantor for the Protection of Personal Data in terms of "Identifying the simplified procedures for the disclosure and the acquisition of consent for the use of cookies", we report below the extended information related to the use of cookies by the site.

What is a cookie?

A cookie is a simple small file that is sent with pages from this website and is saved through your browser onto your computer´s hard drive. The information stored in the cookie can be sent back to our servers during a subsequent visit to our site. You can disable all cookies. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Our website uses the following types of cookie:

Duration of cookies

Cookies have a duration dictated by the expiration date, or by a specific action such as closing the browser, set at the time of installation. Cookies can be:

Temporary or session (session cookie): they are used to store temporary information, to link the actions performed during a specific session and are removed from the computer when the browser is closed;

Persistent (persistent cookies): they are used to store information, such as the login name and password, in order to avoid the user having to type them again each time he visits a specific site. These remain stored on your computer even after you close the browser.

Our website uses the following types of cookie:

Navigation cookies
These cookies make it possible to navigate the website and utilize its functionalities. Without the cookies, these functionalities may be inaccessible or not perform properly.

Functional cookies
Cookies are usually the result of a user action, but can also be implemented in the provision of a service, not explicitly requested, but offered to the user. They can also be used to avoid offering a previously proposed service to a specific user again. Furthermore, these cookies allow the site to keep track of the user's choices. The information collected by these cookies are anonymous and can not lead to user behavior on other sites.

Performance cookie
These cookies may be ours or partner, session or persistent. Their use is limited to the performance and improvement of the site. These cookies do not collect information that can identify you. All information collected by these cookies are aggregated anonymously and are used only to improve the functionality of the site.

Profiling cookies
Profiling cookies are designed to create profiles related to the user and are used in order to send advertising messages in line with the preferences expressed by the same in the context of surfing the net. Due to the particular invasiveness that such devices may have in the private sphere of users, European and Italian regulations require the user to be adequately informed about their use and express their valid consent. In particular pursuant to art. 13 and 22 of the European Regulation (EU) 2016/679 of 27/04/2016 inform the interested party that there are no consequences due to the treatment carried out with profiling cookies.

Third-party cookies

The website could make use of the following third-party cookies, reporting links to the related site owners.

Google Fonts

Service provided by Google Inc. - USA, allows you to incorporate into the website and display custom font styles. To consult the privacy policy of the company Google Inc., the independent holder of the processing of data relating to the service Google Fonts, please refer to this address:


Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). 
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. 
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. 
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Google Maps

This website uses Google Maps as a location plan and map of the area, a mapping service provided by Google, Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“). By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Terms of service Google Maps: www.google.com/intl/en/help/terms_maps.html.

More information on the privacy policy of Google: www.google.com/intl/en/policies/privacy.

How can you manage or disable your cookie preferences?

The rules on the protection of personal data provide that the user can disable cookies already administered (opt out). The opt-out is intended for technical cookies, as well as for cookies that do not fall under the previously accepted technical cookies (opt in) by the user.
How to disable cookies in various browsers:

Internet Explorer

1. Open the "Tools" menu
2. Select "Internet Options"
3. Open the "Security" tab
4. Choose the "Internet" zone
5. Identify the security level "High" for this zone
6.Click "OK"

More information http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies


1. Open the "Edit" menu
2. Choose "Preferences"
3. Open "Privacy & Security"
4 Choose "Cookies"

More information https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Google Chrome

1. Open the "Menu" (icon) on the toolbar
2. Choose "Settings"
3. Open "Advanced Settings"
4. Go to the "Privacy" section and click on "Content Settings"
5.In the "Cookies" section, you can choose how cookies are used when you browse using Chrome

More information: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en


1. Click on "Safari" at the menu bar and select the "Preferences" option
2. Click on "Security"
3. To enable cookies: In the "Accept cookies" section select "Only from site you navigate to"
4. To disable cookies: In the "Accept cookies" section select "Never"

More information https://support.apple.com/en-us/HT201265

Individual non-technical third-party cookies can be deactivated and / or deleted by the user, such as explained on the website of the European Interactive Digital Advertising Alliance: www.youronlinechoices.eu.

For more information, it may be useful to consult the following sites:

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Café Demetz

via Rezia 44 - IT-39046 Ortisei in Val Gardena
VAT-Number: IT01587830215

3D Virtual Tour

Opening hours

Winter: from 7.45 am until 8.30 pm

Summer: from 7.45 am until 7.30 pm,
july and august, friday and saturday until 11.00 pm

Leave a message in our guestbook

Writing in our guestbook, the name and message will be published in the message list; the email address will not be published. In our privacy policy we inform about how we store and process the data. At any time it is possible to request correction and cancellation.

I agree terms and conditions – Privacy Policy

They say about us...

Astrid , 28.10.2020
Fantastische Torten, einfach lecker. Der Besuch war begeistert. Viele Grüsse und bleibt Gesund wünscht euch das www.trueffelshop.eu Team.
Rico Thüler, 18.02.2019
Für ein gutes Glas Wein, Prosecco oder Champagner nach dem Skifahren mit Abstand die beste Adresse in der Umgebung. Tolle Auswahl an Getränken, sehr nette und aufmerksame Bedienung und dank der vielen Heizstrahler auf der Terrasse auch bei kalten Temperaturen gemütlich zum Verweilen. Immer wieder gerne!
Valentina, 12.02.2018
Una piacevole scoperta nella bellissima cornice di Ortisei, è da subito diventato il nostro punto di riferimento durante il nostro soggiorno per il Capodanno 2018. L'aperitivo del 29 Dicembre lo porterò sempre nel cuore, una sera freddissima, la neve intorno e voi che ci avete offerto una coperta e la borsa dell'acqua calda in terrazza :))) stupendo... è stato uno dei momenti che mi ricorderò per sempre Grazie per aver reso unici dei momenti della nostra vacanza, grazie per la cordialità, l'affetto e la simpatia.. Ortisei è magica, spero di poter tornare da voi il prossimo inverno.
Giovanna, 14.02.2017
Ormai ci vengo ogni anno quando sono in Val Gardena, dolci ottimi e personale gentile e disobibile. Grazie e continuate cosí! Un saluto, Giovanna da Bergamo
Mike Greenspan, 12.01.2017
We had a very pleasurable stay at the Cafe Demetz. A beautiful place in the centre of Ortisei.
Cupolo sum, 09.07.2016
Colazione ottima , ci ha servito una ragazza morettina molto gentile e molto carina ;)
Wallner Ruth und Rudi, 22.02.2016
Hallo Helmuth, vielen Dank für die freundliche Bewirtung und die tolle Stimmung bei Dir in der Bar. Wir kommen immer wieder gerne an einen so stimmungsvollen und perfekt organisierten Ort. Das mit den Wärmflaschen ist das " i " Tüpfelchen. Viele Grüße Ruth und Rudi aus Rosenheim
Jasmine Vosti, 14.02.2016
Un posto carinissimo ricco di un 'atmosfera speciale e molto calorosa .Un aperitivo favoloso da passare con degli ottimi champagne e in compagnia delle persone care!Un "Padrone di casa " davvero molto molto gentile e attento ad ogni dettaglio ! Una carta dei vini eccezione , veramente un aperitivo TOP , come tutte le cose buonissime da stuzzicare ! ostriche fantastiche ! Lo consiglio davvero a tutti coloro che soggiornano a Ortisei ! Noi ci torneremo sicuramente prestissimo! Grazie di tutto !
Conny Bellmann, 11.02.2016
Das Café Demetz ist ein absolutes Muss wenn man in St. Ulrich ist! Wir waren drei Mal während unseres einwöchigen Urlaubes dort und jedes Mal waren wir begeistert von der Freundlichkeit, dem Ambiente und der perfekten Beratung zu Wein und Spezialitäten. Wir haben jeden Aufenthalt genossen und kommen auf jeden Fall wieder! *Henry & Conny*
orsola, 12.08.2015
Cortesia ospitalità e squisita qualità di prodotto fanno del 'Demetz' la più golosa escursione delle dolomiti. Meraviglioso l'aroma dei cornetti semplici al "profumo di montagna' consigliati dallo storico titolare del locale Helmut Franzelin cultore di tradizioni locali e della sana cucina. Da non perdere..... orsola Inviato dal mio dispositivo Samsung
Tom Helling, 15.03.2015
Mein lieber Helmuth, ein ganz grosses Dankeschön nochmal von mir und meinem Vater für die super schöne Woche bei dir und deinem Team. Ihr seit der absolute Wahnsinn und einfach nur liebe und herzliche Menschen die ganz viel von Gastronomie und Gastfreundschaft verstehen....beste Champagnerauswahl in St. Ullrich.....Prost und liebe Grüsse aus Deutschland!!
Nick & Sara Boer, 05.03.2015
Cafe Demetz macht unser Urlaub komplett. Letzter Januar hatte wir wieder ein super Woche. Bis zum nächsten Jahr Grusse Nick & Sara
Bernd Neus, 16.08.2014
Meine Frau und ich haben das Café Demetz vor Kurzem im Rahmen eines Südtirol-Wanderurlaubs kennengelernt. Nach unseren ausgiebigen Wanderungen haben wir regelmäßig die unsagbar köstlichen Kuchen probiert. Wir sind absolute Kuchenliebhaber, backen selbst häufig und sind immer auf der Suche nach neuen Rezepten. Die Kuchentheke dieses wunderschönen Cafés war für uns unglaublich inspirierend! Ausgesprochen gefreut haben wir uns, dass uns - die Aprikosenschnitte ist unser absoluter Geheimtipp - das Rezept derselben auf Nachfrage mit sehr freundlichen Worten per Mail zugeleitet wurde. Das war schon ein ganz besonderer Service, den wir sehr zu schätzen wissen!! Wir sind gespannt und freuen uns schon heute auf den nächsten Aufenthalt in Südtirol, um weitere Produkte dieser einzigartigen Konditorei in dem gediegenen und schönen Ambiente des angeschlossenen Cafés kennenzulernen. In diesem Café stimmt einfach alles - angefangen von der schier unglaublichen Auswahl quallitativ hochwertigster Produkte bis zum ausgesprochen freundlichen Service. Gerne kommen wir bald wieder!!!
Anton, 23.02.2014
Bedankt voor de geweldige tijd. Helmut & Mischo zijn echt geweldig. Perfecte service en erg gastvrij. Wij hebben een super week gehad in Ortisei, Seiser Alm en uiteraard in Cafe Demetz. Team Demetz bedankt voor jullie gastvrijheid en hopelijk zien wij elkaar weer volgend jaar. Groeten Pinot Nero (Elma), Pinot Bianco (Anton) en Bier (Christopher). Danke für die tolle Zeit. Helmut & Mischo sind wirklich toll. Perfekte Service und sehr einladend. Wir hatten ein super Woche in St. Ulrich in Gröden, Seiser Alm und natürlich Cafe Demetz. Team Demetz Dank für Ihre Gastfreundschaft und wir hoffen Sie om nächsten Jahr wieder zu sehen, Grusse Pinot Nero (Elma), Pinot Bianco (Anton) und Birra (Christopher) Anton, 23.2.2014
Maren, 18.02.2014
Wir hatten wieder zwei ganz tollen Wochen unter der Sonne im Café Demetz. DANKE dafür !!! Bei der hervorragenden Bewirtung von Mischo blieb kein Glas lange leer . :-) Wir danken dem ganzen Team von Helmut für die super Gastfreundlichkeit und freuen uns schon auf ein Wiedersehen im nächsten Jahr ! Dieter, Michael, Maren - junges Volk aus Norddeutschland
Olaf, 10.02.2014
Danke für die tolle Zeit! Helmut und sein Team sind echt super.. Tolle Bewirtung super gastfreundlich. Mischo ist der beste Typ .... :-) den Helmut für die Terrasse finden konnte! Wir freuen uns auf das nächste Jahr. Moin Moin aus Schleswig Holstein Olaf und Andrea
Valentino, 03.02.2014
Wow wat waren de afgelopen weken gezellig op het terras bij Helmut! Van een kop thee tot aan mooie champagnes, witte en rode wijnen je wordt hier compleet in de watten gelegd en aan persoonlijke aandacht ontbreek niets. Tot over 2 weken Helmut en zet de il Pino maar klaar :-) Bussi Valentino
Sandra und Gregor aus Luzern, 09.01.2014
Wir wussten, dass Gastfreundschaft im Südtirol ganz besonders gepflegt wird. Aber das Team vom Café Demetz - mitten in der Füssgängerzone, mit seiner vorzüglich bestückten Wein- und Champagner Karte - setzt dem die Krone auf. Wir kamen als Fremde und gingen als Freunde. Herzlichen Dank an Helmuth und sein Team. Tipp: Fragen Sie den sympathischen Patron nach seinen Empfehlungen, die nicht auf der Karte sind!
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