Credits - Website information
Owner and operator of the website
Café Demetz SAS di Franzelin Helmuth & Co.
via Rezia 44, IT-39046 Ortisei in Val Gardena
Mobile: +39 334 3836015
Concept, design and programming
WEB2NET - IT Solutions for your Business
Via Val d'Anna 1 - 39046 Ortisei di Val Gardena (BZ)
South Tyrol - Dolomites
V.A.T Nr.: IT02392100216
Phone: +39 0471 797139
FAX: +39 0471 797139
Authors of the content
Texts: Café Demetz, WEB2NET
Images and fotos: Café Demetz, WEB2NET
Graphics and layout: WEB2NET
© Originator and Trademark copyright
The entire content; graphic layout, images, texts, audio video files, graphic elements and logo of this website are protected by copyright and cannot be reproduced or used in other printed, electronic or computerized publications without the express permission of the authors.
Content and links
Although we have carefully checked the content of this website, and the information provided on it, we offer no guarantee, and take no responsibility for its completeness and accuracy. We retain the right to update, amend, and add to the existing information, without prior warning. We take no responsibility for the content of external links. The sites to which we offer links are exclusively the responsibility of those providing them.
Platform of the EU Commission regarding online dispute resolution
In addition to the possibility of contacting us directly and to settle your disputes in this way, the European Commission has prepared a specific platform for the online resolution of disputes at the following link:
If parts or individual formulations of this text do not correspond, no longer correspond or do not fully correspond to the current legal situation, the content and validity of the other parts of the document remain unchanged. No right or contract comes from the use of the website.
Information about the processing of personal data - EU Regulation 679/2016 on the protection of personal data GDPR.
This information page aims to clarify the practices we have adopted regarding the processing of personal data. We recommend to read carefully.
In compliance with the regulation of the European Union 679/2016 concerning the protection of personal data, we provide the necessary information regarding the processing of personal data acquired through the consultation of the website. The information is valid only for this website, the data controller is not responsible for the data entered and cookies installed by other sites that may be consulted via hyperlinks (link). The owner is not to be considered in any way responsible for third party websites.
The information is also based on the recommendation number 2/2001 that the European authorities for personal data protection, gathered in the group established by Article 29 of Directive number 95/46 / EC, adopted on May 17, 2001 to identify certain minimum requirements for the online collection of personal data, and, in particular, the methods, timing and nature of the information that the data controllers must provide to users when they connect to web pages, regardless of the purposes of the connection.
The data controller of this website / web application is identified in the person of the owner and legal representative of the company:
Cafe Demetz KG des Franzelin Helmuth & Co
Via Rezia 44
Types of processed data
Collection of navigation data
When browsing the website by users, log files are saved in which the following information can be stored automatically: date and time of visit, information and parameters concerning the client and the browser, IP address, host name of internet service provider, referral (page of origin), country of origin, language, number of clicks and pages visited. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check the correct functioning of the information system and of the website. None of this information is related to the physical person / user of the site, and does not in any way allow identification. The data collected by the site during its operation are used exclusively for the purposes indicated above. The data may be provided to third parties if this is necessary for the provision of a specific service requested by the user, or for the performance of security checks or optimization of the site or upon request by the judicial authority and only in cases provided for by law.
Voluntary data provided by the user
The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site, the compilation and insertion of data in the contact forms (forms, request forms, quotation request forms, comments, guest books, etc.) and / or the newsletter subscription forms present on the site involves the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data entered. Specific summary information can be reported or displayed on the pages of the site for particular services on request. The data will be processed according to the methods indicated in the following document for the purpose of providing the services and / or answers to the requests received. In the event that the negotiation is concluded positively and / or negatively, the collected data will be destroyed and in no case disclosed to third parties.
For data acquired from our site by cookies, refer to the specific "Cookies" section of this document.
Places of processing of personal data
The data will be processed by the data controller at its registered office, operational headquarters and / or at the datacenter where the website resides. The web hosting, web server / IT infrastructure is made available by the web service provider, who can process the data on behalf of the owner and acts in accordance with European standards.
Purposes of processing personal data
Personal data voluntarily provided by the user will be processed, up to his / her opposition, for the following purposes:
- Use of the website and related IT systems
- Manage contact requests received through the forms (contact forms, booking forms, request forms, etc.) on the site, with the sending of the requested information
- Supply of ordered products / services and fulfillment of contractual obligations
- Compliance with legal obligations and regulations
- Management of relationships with customers (management of reservations, issue of invoices, estimates). For the purposes of the application of the provisions regarding the protection of personal data, the processing performed for administrative-accounting purposes are those related to the performance of organizational, administrative, financial and accounting activities, regardless of the nature of the data processed. In particular, these objectives are pursued by internal organizational activities, those functional for the fulfillment of contractual and pre-contractual obligations, and information activities.
- Receipt of applications by staff from (work with us)
- Registration and sending of newsletters and e-mail communications in case the user has made specific request in the application form
- All company activities generally related to the existing relationship. Activities necessary for the provision of the requested services
Any additional purposes (for example, but not limited to marketing purposes or communication of personal data to companies with which we have a partnership for their own marketing purposes) will be subject to an explicit and motivated request and a specific and optional consent. The provision of data and consent to processing are necessary to follow up on requests; consent to the processing for further purposes is optional.
For the data acquired through cookies, please refer to the dedicated Cookie section.
Processing methods and data retention times
Personal data are processed using automated computer tools, potential forms on paper and paper processing are not excluded. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access. The data are processed for the time necessary to perform the service requested by the user, or required by the purposes described in this document. The user can always, at any time, request the interruption of treatment or the deletion and / or limitation of data.
Communication and diffusion
The data object of the treatment will not be communicated or disclosed to third parties, without specific and optional consent expressed by the interested party. The scope of communication of the data is limited exclusively to the subjects competent for the fulfillment of the commercial operations and the observance of legal obligations. They can therefore be communicated to third parties belonging to the following categories: subjects that provide services for the management of the information system, studies or companies in the context of assistance and advice, administrations, public bodies and competent authorities, for the fulfillment of legal obligations and / or provisions of public bodies. In any case, only the data necessary and relevant to the purposes of the processing to which they determine the storage period will be disclosed to the aforementioned parties.
Optional personal data
Excluding navigation data, the user is free to: provide the personal data necessary to complete the forms (form) on the website; subscribe to the newsletter service, sending e-mail. The not providing of that data may result in the non-provision of services by the site and by the owner.
Duration of retention of personal data
Your personal data will be kept for 5 years in case of candidatures; as regards requests for information entered through appropriate forms, they will be kept for the time necessary to process the request and / or until the commercial relationship is concluded.
Rights of the involved parties, rectification, cancellation and revocation of consent
Cafe Demetz KG des Franzelin Helmuth & Co
Via Rezia 44
The privacy of minors
Our website is aimed at a general public and does not offer services for children. If we discover that a minor has provided us with personal data without the permission of the parents or guardian, we will immediately delete this information.
Transfer of data to non-EU countries
This site may share some of the data collected with services located outside the European Union area. In particular with Google, Facebook, Add This and Microsoft through social plugins and the Google Analytics service. The transfer is authorized on the basis of specific decisions of the European Union and the Guarantor for the protection of personal data, in particular Decision 1250/2016 (Privacy Shield - here the information page of the Italian Data Protection Authority), for which no further consent is required. The companies mentioned above guarantee their adherence to the Privacy Shield.
Information about the cookies used on the website
What is a cookie?
A cookie is a simple small file that is sent with pages from this website and is saved through your browser onto your computer´s hard drive. The information stored in the cookie can be sent back to our servers during a subsequent visit to our site. You can disable all cookies. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Our website uses the following types of cookie:
Duration of cookies
Cookies have a duration dictated by the expiration date, or by a specific action such as closing the browser, set at the time of installation. Cookies can be:
Temporary or session (session cookie): they are used to store temporary information, to link the actions performed during a specific session and are removed from the computer when the browser is closed;
Persistent (persistent cookies): they are used to store information, such as the login name and password, in order to avoid the user having to type them again each time he visits a specific site. These remain stored on your computer even after you close the browser.
Our website uses the following types of cookie:
These cookies make it possible to navigate the website and utilize its functionalities. Without the cookies, these functionalities may be inaccessible or not perform properly.
Cookies are usually the result of a user action, but can also be implemented in the provision of a service, not explicitly requested, but offered to the user. They can also be used to avoid offering a previously proposed service to a specific user again. Furthermore, these cookies allow the site to keep track of the user's choices. The information collected by these cookies are anonymous and can not lead to user behavior on other sites.
These cookies may be ours or partner, session or persistent. Their use is limited to the performance and improvement of the site. These cookies do not collect information that can identify you. All information collected by these cookies are aggregated anonymously and are used only to improve the functionality of the site.
Profiling cookies are designed to create profiles related to the user and are used in order to send advertising messages in line with the preferences expressed by the same in the context of surfing the net. Due to the particular invasiveness that such devices may have in the private sphere of users, European and Italian regulations require the user to be adequately informed about their use and express their valid consent. In particular pursuant to art. 13 and 22 of the European Regulation (EU) 2016/679 of 27/04/2016 inform the interested party that there are no consequences due to the treatment carried out with profiling cookies.
The website could make use of the following third-party cookies, reporting links to the related site owners.
Service provided by Google Inc. - USA, allows you to incorporate into the website and display custom font styles. To
holder of the processing of data relating to the service Google Fonts,
please refer to this address:
This website uses Google Maps as a location plan and map of the area, a mapping service provided by Google, Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“). By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Terms of service Google Maps: www.google.com/intl/en/help/terms_maps.html.
How can you manage or disable your cookie preferences?
The rules on the protection of personal data provide that the user can disable cookies already administered (opt out). The opt-out is intended for technical cookies, as well as for cookies that do not fall under the previously accepted technical cookies (opt in) by the user.
How to disable cookies in various browsers:
1. Open the "Tools" menu
2. Select "Internet Options"
3. Open the "Security" tab
4. Choose the "Internet" zone
5. Identify the security level "High" for this zone
1. Open the "Edit" menu
2. Choose "Preferences"
3. Open "Privacy & Security"
4 Choose "Cookies"
1. Open the "Menu" (icon) on the toolbar
2. Choose "Settings"
3. Open "Advanced Settings"
4. Go to the "Privacy" section and click on "Content Settings"
5.In the "Cookies" section, you can choose how cookies are used when you browse using Chrome
More information: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
1. Click on "Safari" at the menu bar and select the "Preferences" option
2. Click on "Security"
3. To enable cookies: In the "Accept cookies" section select "Only from site you navigate to"
4. To disable cookies: In the "Accept cookies" section select "Never"
More information https://support.apple.com/en-us/HT201265
Individual non-technical third-party cookies can be deactivated and / or deleted by the user, such as explained on the website of the European Interactive Digital Advertising Alliance: www.youronlinechoices.eu.
For more information, it may be useful to consult the following sites:
Winter: from 7.45 am until 8.30 pm
Summer: from 7.45 am until 7.30 pm,
july and august until 11.00 pm